Do you use a camera on every job?
We use cameras when they add value: confirming a clear line, locating breaks/roots, or documenting a recurring issue. Simple clogs may not need it, but we bring a camera to every visit.
Common questions
How fast can you get here?
We cover Brooklyn and nearby areas with same-day availability most weekdays. Call for the fastest arrival window: (646) 255-3920.
Can you clear roots/grease or just simple clogs?
Yes. We handle heavy grease, root intrusion, and main-line backups using jetting, snaking, and descaling as needed. We match the equipment to the problem.
Do you serve residential and small commercial?
We serve homes, brownstones, condos, small multi-unit buildings, and light commercial (offices, cafes, restaurants, retail, small facilities).
What should I do before you arrive?
Clear the area near the trap or cleanout, note which fixtures are backing up, and avoid running water if drains are slow. Share any history of past clogs or repairs.
What are your hours?
Monday - Saturday, 10am - 6pm. Call or email during these hours for the fastest response.
Which areas do you serve?
We are locally owned and operate in Brooklyn and surrounding areas. If you’re nearby, call us and we’ll confirm availability.
What services do you provide?
Main sewer line unclogging, house trap backups, camera inspections, sewer line diagnostics, mobile hydro jetting, grease & sludge removal, root intrusion clearing, and residential & light commercial drain service.
How do I contact you?
Call (646) 255-3920 or email sewermonster.nyc@gmail.com. We’ll schedule you and advise on any quick steps to minimize backups before we arrive.
Do I need to authorize work before you start?
Yes. We review the scope and price on site and need your signature before beginning work.
Do you handle residential and commercial?
Yes. We serve homes, apartments/condos, and commercial or mixed-use properties (retail, office, restaurant, industrial).
What payment methods do you accept?
Cash, credit/debit cards, checks, and approved electronic payments (e.g., Zelle).
Is there a guarantee?
We offer a limited guarantee on the serviced line for a set period (commonly 7–60 days depending on the job). It doesn’t cover hidden defects, collapsed pipes, or new blockages beyond the serviced area.
What services can be part of a visit?
Mechanical snaking, hydro jetting, camera inspections, and hand/drum snake work—matched to the job.
Are there limits to what you’ll clear?
We service accessible sections. Hidden defects, collapsed pipes, or inaccessible areas may need additional work beyond a standard clearing.
Will I get an invoice or receipt?
Yes. We document the scope, pricing, and notes, and provide a completed invoice for your records.
Do you charge sales tax?
If applicable, sales tax is added to the subtotal on your invoice.
What should I do before you arrive? (reminder)
Clear access to cleanouts/traps, note which fixtures are backing up, avoid running water if drains are slow, and be ready to authorize the scope and pricing on site.